Years of experience: 31
Data EntryConsultingBusiness Owner
Trust Score
Highly reliable; strong professional involvement.
Jacob's Career Path
Sep. 2020 -Mar. 2025
TELUSManager, Products & Services, Industry Solutions (IoT Wireless Tech & SaaS)
Vancouver, British Columbia, CanadaLed strategic initiatives in product lifecycle management, contract frameworks, financial billing, and IoT hardware development for Fleet and managed modem services. [ 1 ] Transformed customer contracting with a modular framework, reducing processing times by ~30%, improving deal closure speed, and enhancing client satisfaction.
[ 2 ] Orchestrated the development of a unified governance model...
Sep. 2016 -Aug. 2020
TELUSOperations Manager, Internet of Things (IoT) Delivery & Support
Vancouver, Canada AreaDeveloped and stabilized a pioneering IoT operations framework, digitized service workflows, and streamlined customer onboarding—achieving an 82% reduction in onboarding time and significantly enhancing customer satisfaction and revenue velocity. [ 1 ] Developed a scalable IoT operations model, automating workflows and digitizing processes for pre-sales and post-sales support.
[ 2 ] Implement...
Sep. 2014 -Mar. 2025
Richmond, British Columbia, CanadaResponsible for growth and acquisition strategy, marketing and general management. [ 1 ] Acquired and merged two dental clinics, achieving a 3x revenue increase through cost optimization and customer growth.
[ 2 ] Led business growth strategies, optimizing operational efficiencies and patient experience while expanding service offerings.