Years of experience: 5

Costa RicaDocument ProcessorDatabase CoordinatorData Entry AssociateTyping SpecialistData Entry Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Isa's Career Path
Salesforce AdministratorNov. 2022 -
Present
SmartsheetSalesforce Administrator
•Designed and implemented a new role hierarchy and permission strategy, optimizing user access control and security in Salesforce. •Administered and maintained integrations with third-party applications (DocuSign, Okta, Outreach, Drift) to enhance Salesforce functionality and streamline workflows •Conducted regular system audits to identify and resolve configuration and data issues, ensuring ...
Salesforce Business Analyst for CMPCApr. 2022 -
Sep. 2022
IBMSalesforce Business Analyst for CMPC
Costa Rica•Designed, planned, and implemented user authentication measures (SSO & MFA) for 1450 users, enhancing security and access control. •Monitored adoption rates, providing targeted training, communication, and documentation to ensure a smooth transition. •Designed, configured, and maintained Salesforce standard, custom, and junction objects, along with user roles, security profiles, and workflow...
Salesforce Business AnalystNov. 2021 -
Oct. 2022
IBMSalesforce Business Analyst
Costa Rica•Assisted clients in designing business architecture, developing processes, and implementing Salesforce CRM solutions. •Built and optimized Salesforce architecture, leading business user design and user experience sessions. •Led functional discussions with clients and internal teams, leveraging consulting expertise and Salesforce CRM knowledge. •Identified business pain points and delivered t...

Isa's Posts

  • About myself

    Proven experience in Salesforce admin, QA, and HR operations, optimizing processes and bridging tech with business strategy. Achievements include a 60% reduction in support cases via automation and insightful dashboards enhancing decision-making.

  • Job Description

    Seeking a role offering flexibility, allowing me to leverage my diverse expertise in Salesforce administration, business analysis, and HR operations to drive efficiency and innovation in a dynamic work environment.

  • How to contact

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