Years of experience: 18

ITUndergraduate StudentCustomer ServiceData EntryEducationLecturer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Syed Kamran's Career Path
Senior Technical Engineer - NOC ManagerMay. 2023 -
Present
solutions by stcSenior Technical Engineer - NOC Manager
Saudi Arabia🚀 Digital Transformation Leadership: Executed the Autonomous Operations Maturity Model (AOMIM) framework, assessing current capabilities, technologies, and processes to drive automation. 🤖 AI & ML Integration: Developed a strategic roadmap to integrate artificial intelligence (AI), machine learning (ML), and autonomous tools, enhancing decision-making and operational efficiency. 🔄 Zero-Tou...
FTTx Operations ManagerOct. 2022 -
Apr. 2023
Nokia Al SaudiaFTTx Operations Manager
Riyadh, Saudi Arabia👥 Team Leadership: Managed a team of 15+ engineers and 50+ field staff, overseeing the maintenance of 4,500+ network elements and 300K+ fiber customers. 🤖 Automation & Innovation: Implemented Robotic Process Automation (RPA) to streamline routine operational tasks and improve efficiency. ✅ Operational Excellence: Ensured zero penalties in Managed Services (MS) delivery by optimizing operati...
Technical Team LeadOct. 2018 -
Oct. 2022
Nokia Al SaudiaTechnical Team Lead
Saudi Arabia✅ Project Efficiency Excellence: Successfully maintained high project efficiency, ensuring seamless operations and service quality. ⏱️ MTTR Optimization: Enhanced Mean Time to Repair (MTTR) by introducing cross-domain alarm correlation and integrating it into the ticketing system for zero-touch ticket creation. 📊 Strategic Process Improvement: Collaborated with internal project management te...