Years of experience: 16

Data EntryResearcherSoft Skills TrainerCustomer ServiceConsultingEducation

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Leslie's Career Path
Head of Member ServicesAug. 2024 -
May. 2025
Koa HealthHead of Member Services
Enterprise Service and Ops Program ManagerMar. 2024 -
Sep. 2024
Total Brain, a SonderMind CompanyEnterprise Service and Ops Program Manager
Remote
Member Service AdvocateMar. 2021 -
Mar. 2024
Total Brain, a SonderMind CompanyMember Service Advocate
RemoteAs a Member Service Advocate at Total Brain, a SonderMind Company, I've played a pivotal role in crafting and enhancing our member service model from the ground up. In my nearly 3 years in this remote role, I've successfully implemented Service Level Agreements (SLAs), standardized responses, and developed comprehensive knowledge base articles, ensuring a seamless and effective support experi...

Leslie's Posts

  • How I can help you

    • Design custom support models • Implement CRM solutions • Optimize client delivery processes • Develop SOPs • Enhance team coaching • Streamline workflows • Ensure seamless automation • Conduct stakeholder intro calls

  • People I am looking for

    • Mental health and wellness sectors • Apparel and footwear lifecycle management • Open to startups and small businesses • Seeking innovative, growth-focused partners • Eager to enhance operational efficiency

  • Experience & Cases

    • Built member service model from scratch • Implemented CRM and customer success systems • Optimized revops processes • Worked with startups and small businesses • Delivered measurable improvements in service

  • How to contact

No responses yet
0