Years of experience: 12

Service Quality ManagerLive ChatChat SupportChief Customer Officer (CCO)CRM managerCommunication Designer

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ALEXIS's Career Path
Distribution/Operations General ManagerSep. 2024 -
Present
Bear Mountain AccessoriesDistribution/Operations General Manager
United StatesDynamic and forward-thinking General Manager with a proven ability to lead and develop high-performing distribution teams while implementing innovative solutions, including AI-driven systems for demand forecasting and route optimization, to maximize efficiency and accuracy in the distribution of General Motors and Ford parts. Adept at optimizing outbound supply chain processes, managing inven...
Director of Customer ExperienceFeb. 2022 -
Feb. 2025
Cinch WarehousingDirector of Customer Experience
United StatesDirect customer experience strategy and implementation across warehousing operations in the Western US, including the PNW and Mountain West. Led the development of CX strategies focused on optimizing customer journeys and resolving pain points across multiple channels for logistics and distribution customers. Demonstrated proficiency in leveraging data-driven insights and innovative technolog...
Account ManagerJun. 2021 -
Feb. 2022
Provident Hospitality GroupAccount Manager
Dallas, Texas, United States, Remote.Act as a client advocate and maintain agency-client relationships by developing business strategies to fulfill client needs. Provide streamlined operations, full back office support, and simplified accounting to clients. Including but not limited to, bookkeeping, daily transaction management, payroll management, payables and receivables, management of supplier/customer invoices, analytics, fi...

ALEXIS's Posts

  • 0

    How I can help you

    I enhance business operations across logistics, warehousing, and hospitality by tackling inefficiencies, inventory issues, and customer experience gaps. I implement SOPs, optimize logistics, and support team structures for scalable, proactive decision-making.

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    People I am looking for

    I collaborate with a diverse range of sectors including logistics, warehousing, automotive, and hospitality, focusing on mid-sized to large multi-location operations. I partner with leaders to boost efficiency, align strategies, and ensure cross-functional coordination.

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    Experience & Cases

    - Automotive: Improved inventory and service reliability. - Warehousing: Enhanced CX and accountability. - Hospitality: Streamlined operations for 25+ locations. - Growth Support: Stabilized reactive operations. - Data Enablement: Optimized decision-making.

  • 0

    How to contact

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