Results-driven Operations Director, Warehouse General Manager, and Administrator with 20+ years of leadership across logistics, distribution, warehousing, and hospitality operations. Proven success in building and scaling high-performing teams, optimizing multi-chain supply and service environments, and delivering measurable improvements in inventory accuracy, on-time delivery, financial controls, and customer satisfaction. Brings a unique blend of hospitality-driven customer experience leadership and logistics-focused operational execution, enabling seamless service delivery from back-of-house operations to end-customer outcomes. Highly skilled in leveraging AI-driven analytics, WMS platforms, and data-informed decision-making to enhance demand forecasting, streamline workflows, and reduce operational risk. Adept at overseeing end-to-end operations—including logistics, transportation, safety, compliance, budgeting, and CX strategy—while fostering customer-centric cultures and exceeding service-level expectations across multi-site and multi-state organizations.More...