Years of experience: 19

Call CenterCustomer Support RepresentativeMarketingHRCustomer ServiceData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Megan's Career Path
Program Manager - THP+ & VOCADec. 2023 -
Present
Bill Wilson CenterProgram Manager - THP+ & VOCA
San Jose, California, United States
Manager of Enrichment ServicesNov. 2018 -
Aug. 2023
PIVOTALManager of Enrichment Services
San Jose, California- Led and managed a diverse portfolio of projects, from inception to completion, ensuring alignment with organizational objectives, scope, budget, and timelines. - Facilitated cross-functional teams, collaborating with various departments, stakeholders, and volunteers, fostering a cohesive and cooperative work environment. - Developed and maintained detailed project plans, outlining tasks, mi...
Career Guidance CounselorDec. 2016 -
Oct. 2018
San Jose Job Corps CenterCareer Guidance Counselor
San Jose, CA• Mentor and model the Company Core Values and the operating principles. • Document monthly student counseling sessions. • Assess and evaluate continuously those students assigned to them on both formal and informal levels. Provide assistance to students continuing their education or entering into additional training; in connecting with community services as necessary for successful transitio...

Megan's Posts

  • How I can help you

    Provide simple strategies to calm upset customers and ensure they end calls positively. Analyze call trends in vocabulary and tone to offer tailored suggestions and examples for improvement.

  • People I am looking for

    Ideal Clients: small businesses, non-profits, call centers

  • Experience & Cases

    Achievements: - 4+ years improving satisfaction by 75% - Working with medium size businesses - 3 years improving satisfaction by 80% - Working with large anti-piracy firm

  • How to contact

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