Years of experience: 16
EntertainmentCustomer ServiceCustomer Success ManagerCase ManagerCustomer Care SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Mariana's Career Path
Jan. 2022 -Present
First AdvantageTeam Leader Operations
Colchester, England, United KingdomIn my current role as a Team Leader, I streamline workflow by overseeing daily work production and flow. I evaluate weekly, monthly, and quarterly achievements by maintaining performance records in an accurate and efficient manner. I optimize team's achievement of goals by providing effective recommendations to manager. I also identify and implement process improvements by driving team. I per...
Jun. 2021 -Apr. 2022
First AdvantageLead Quality Auditor
Colchester, England, United Kingdom
Apr. 2019 -Jun. 2021
First AdvantageSenior Customer Service Associate
Colchester, Essex, United Kingdom