Years of experience: 13

Customer ServiceIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vinay's Career Path
Senior Operations SpecialistMar. 2020 -
Present
Al Jazeera Media NetworkSenior Operations Specialist
Remote
Technical Support EngineerFeb. 2018 -
Apr. 2020
Aurea SoftwareTechnical Support Engineer
Provide professional, courteous, and prompt mission critical technical support to customers and partners via email, phone or chat. Weekend on-call coverage for production issues (if needed) Demonstrate an increasing level of customer care skills. Run analysis and research of more complex technical issues including running-through logs, reproducing issues on local environment. Collaborate with...
Network EngineerJan. 2015 -
Feb. 2017
Hyderabad Area, IndiaPerform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues. Document network problems and resolutions for future reference into the Wiki/KB platform of NPCI. The incident should be closed within TAT. Proactively monitor and ensure network availability, performance and network security. Log, track and take ownership of network/connectivity issues and resolve issues to...

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