Years of experience: 13

Customer ServiceIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vinay's Career Path
Senior Operations SpecialistMar. 2020 -
Present
Al Jazeera Media NetworkSenior Operations Specialist
Remote
Technical Support EngineerFeb. 2018 -
Apr. 2020
Aurea SoftwareTechnical Support Engineer
Provide professional, courteous, and prompt mission critical technical support to customers and partners via email, phone or chat. Weekend on-call coverage for production issues (if needed) Demonstrate an increasing level of customer care skills. Run analysis and research of more complex technical issues including running-through logs, reproducing issues on local environment. Collaborate with...
Network EngineerJan. 2015 -
Feb. 2017
BLUEBYTE IT SOLUTIONS INDIA PVT LTDNetwork Engineer
Hyderabad Area, IndiaPerform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues. Document network problems and resolutions for future reference into the Wiki/KB platform of NPCI. The incident should be closed within TAT. Proactively monitor and ensure network availability, performance and network security. Log, track and take ownership of network/connectivity issues and resolve issues to...

Vinay's Posts

  • How I can help you

    I enhance production systems' efficiency, collaborating with Engineering to resolve issues and implement updates. I establish streamlined processes for seamless operations, excelling in integration of tools like Jira and maintaining cloud resources.

  • People I am looking for

    Seeking clients from diverse sectors for tailored cloud solutions and operational efficiency improvements.

  • Experience & Cases

    Achievements: Market research for cost-effective solutions; Splunk integration in GCP. Clients: Al Jazeera, Aurea, TCS, Bluebyte IT.

  • How to contact

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