Years of experience: 19

United StatesCall CenterProofreaderCall Center TrainerTechnical Support AgentChat Support

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Ann's Career Path
IT Security Project ManagerAug. 2024 -
Present
PrideOneIT Security Project Manager
Remote
Project Management ConsultantMar. 2022 -
Aug. 2024
XoriantProject Management Consultant
RemoteImplemented agile methodologies to meticulously capture and record key data and metrics, ensuring thorough documentation for compliance and security attestations. Facilitated regular sprint reviews to assert and maintain cyber security best practices, fostering continuous improvement and adaptation. Developed comprehensive technical and non-technical process documentation using agile principl...
Service Delivery SpecialistAug. 2018 -
Feb. 2022
MerckService Delivery Specialist
Branchburg, NJLed and managed service delivery for a large-scale global Virtual environment deployment, ensuring seamless operation and support through agile project planning and execution. Enhanced user experience by agilely customizing standard offerings, processes, and handling exceptions to align with dynamic departmental client needs, employing iterative project management methodologies to prioritize ...

Ann's Posts

  • 0

    How I can help you

    Established pen testing processes, enhanced incident response, developed cybersecurity dashboards, and built management models. I excel at organizing and clarifying roles and processes.

  • 0

    People I am looking for

    Seeking diverse businesses to transform chaos into efficiency. - All industries welcome - From disarray to streamlined operations - Enhance business performance

  • 0

    Experience & Cases

    Improved support performance by 50% for Fortune 500s. Balanced server loads, preventing outages. Developed insightful reporting. Clients: Credit Suisse, Merck, KPMG, 3M.

  • 0

    How to contact

No responses yet
0
  • 0

    How I can help you

    • Manage projects with a focus on data analytics, technical writing, and process improvement. • Leverage 15+ years in finance, pharma, and cybersecurity. • Drive business outcomes with agile execution and service excellence.

  • 0

    People I am looking for

    • Seeking partnerships with tech companies and startups. • Interested in collaborative projects that leverage data analytics and agile methodologies.

  • 0

    Experience & Cases

    • Developed cybersecurity metrics and Power BI dashboards. • Launched scalable penetration testing program. • Reduced incidents with a knowledge management strategy. • Worked with 3M, KPMG, Merck, Credit Suisse.

  • 0

    How to contact

No responses yet
0