Years of experience: 16

Call CenterCustomer Support RepresentativeSupport SpecialistTranslatorCall Center TrainerInterpretation Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kaya's Career Path
Customer Support Analyst 2nd lineMay. 2021 -
Present
IRIS Software GroupCustomer Support Analyst 2nd line
RemoteMy role at Senta was transferred over to IRIS back in May 2021. However, my daily responsibilities have primarily remained the same. There have been some changes, mainly around the system that we use and the products we support, all of which have been a fascinating journey in learning something new.
Customer Support SpecialistSep. 2018 -
Jun. 2022
SentaCustomer Support Specialist
RemoteI was hired as a Support Advisor for the Support Desk when Senta SaaS was still a small start-up, working from the Engine Shed in Bristol. In the beginning, I worked as a part of a small Support Team (3 people, including myself). I have quickly learned that no two days at Senta will be the same. My day-to-day responsibilities would include: answering calls, responding to emails within the set...
Customer Service RepresentativeJun. 2016 -
Apr. 2018
RDS GlobalCustomer Service Representative
Derby, England, United KingdomWorking as the first point of contact for a busy IT helpdesk. My primary responsibilities include answering a high volume of calls and emails, logging technical incidents on the CRM database, assigning them a priority, and, most importantly, building a good relationship with our customers. The role can be pretty challenging and requires multitasking, excellent problem-solving skills and the a...

Kaya's Posts

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    About myself

    With 7+ years in SaaS as a 2nd line Support Analyst, and 14+ years in customer support, I designed a scalable knowledge base, crucial for support operations. Achieved a 100% C-SAT score by turning escalations into loyalty.

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    Job Description

    Seeking a remote role offering growth, flexibility, and a supportive environment where I can leverage my skills and contribute to a dynamic team, while fostering professional development and enhancing customer satisfaction.

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    How to contact

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