Years of experience: 11

Tech SupportSystem AnalystITSecurity Analyst

Trusted by top professionals

  • KF
    Krystle Fernandes
    IT Network Engineer II @The TradeDesk
    Verified
    Mulki was a great asset to our IT team. She has great technical skills as well as customer service skills and is great at collaborating with other teams to troubleshoot issues.

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Mulki's Career Path
Information Technology Support AnalystJun. 2021 -
May. 2025
The Trade DeskInformation Technology Support Analyst
London, England, United Kingdom• Provided comprehensive support and technical assistance for the organisation's IT infrastructure, ensuring smooth operations across various teams and regions. • Utilised Jira ticketing software to efficiently manage and track incidents, requests, and service tasks. • Worked closely with internal IT teams to troubleshoot and resolve issues, as well as collaborate on key projects to enhance s...
Cloud Support AnalystJul. 2020 -
Jun. 2021
REEDCloud Support Analyst
London, England, United Kingdom• Provided 1st line technical support to customers via telephone, email, face-to-face and remotely • Used Incident Management Tool (Service Now) to log, resolve or escalate tickets when appropriate • Provided support for user account administration, e-mail, VPN, telephony, cloud-based file sharing, meeting collaboration software, print, end-point security and all other Reed systems • Responde...
ESL Private TutorOct. 2018 -
Jul. 2020
TutorESL Private Tutor
London, England, United Kingdom• Equipped students with the knowledge and skill sets to prepare for the Graded Examinations in Spoken English (GESE) test in order to obtain citizenship in the UK. • Trained students for the Life in the UK test through tailormade lessons following the objectives provided. • Effectively and appropriately differentiate tutoring in order to meet students’ learning styles and differences.

Mulki's Posts

  • How I can help you

    Offering guidance and support for existing systems. Develop tailored self-troubleshooting steps to empower employees and reduce downtime. Advantages: Education and Media background, crafted troubleshooting videos boosting digital literacy, and ensuring clear communication for varied tech proficiency.

  • People I am looking for

    Seeking clients requiring IT consultancy and tech support. Ideal for those needing: - System guidance - Tech literacy enhancement - Workflow efficiency improvements

  • Experience & Cases

    Achievements: - Reduced SMS authentication reliance in the US from 40% to 10% post-Verizon outage. - Created engaging video content for tech issue resolution. - Identified compliance gaps using asset management data. Clients: The Trade Desk, Reed Recruitment Agency.

  • How to contact

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