Years of experience: 21
Project CoordinatorSales Operations ManagerSalesforce AdministratorOperations ManagerITSales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Brandon's Career Path
Jan. 2021 -Present
Mad MobileSenior Manager, Operations Solutions
California, United StatesLead cross-functional teams to address strategic business issues across departments (Marketing, Sales, Operations, Finance, and others as needed) aligning business processes with Salesforce best practices to drive scaling. Acted as Salesforce Product Manager and system administrator for Mad Mobile’s Salesforce org of 200+ users, managing user onboarding/off-boarding, profiles and permission s...
Aug. 2017 -Dec. 2020
SyscoHead of Customer Operations, Business Enablement - Sysco LABS
California, United StatesPlayed a key role in defining and implementing the go-to-market strategy of the business, encompassing customer journey mapping, segmentation, capacity and quota planning, territory modeling, and incentive structures. Served as a trusted advisor to the VP of Customer Operations to elevate and amplify the operations organization's capacity, capability, and effectiveness, including being a soun...
Dec. 2015 -Aug. 2017
CAKE CorporationProject Manager, Restaurant Services
Redwood City, CaliforniaIdentifying and leading projects that contribute to the customer experience and the overall goals of the Restaurant Services Team such as on-boarding communications, churn reduction, and customer services initiatives. Implement Gainsight (Customer Success Platform) with an eye towards automation. Working cross-functionally with Senior Operations Managers to develop an automated customer-facin...