Years of experience: 11

Startup FounderITSales & BizDevConsultingTech SupportCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ariel's Career Path
Customer Support Manager - AlliedstarApr. 2025 -
Present
Straumann GroupCustomer Support Manager - Alliedstar
Responsible for the support of Alliedstar products. Service Design and Delivery Technical Support Structure Customer Service Excellence Programs Operations Management across regions and business units. Process Improvement
Technical Support ManagerNov. 2023 -
Apr. 2025
Straumann GroupTechnical Support Manager
Costa Rica
Team ManagerOct. 2022 -
Nov. 2023
Tek ExpertsTeam Manager
Costa RicaManagement of +20 virtual and on site tech support engineers, seniors and supervisors, driving overall team perfomance and operational excellence. Managed Microsoft certifications, processes and policies compliance. Project collaboration and alignment of processes accross regions.

Ariel's Posts

  • How I can help you

    We tackle key areas to enhance your business: project planning, service design, and customer experience. Our strengths include data-driven strategies, AI expertise, seamless integration, and cutting-edge technological solutions.

  • People I am looking for

    Ideal clients include startups or small companies aiming to enhance their business framework. We provide tailored support in optimizing existing processes and implementing innovative solutions.

  • Experience & Cases

    Achievements: - Salesforce for global support - Customer care for Dental company - CRM with ERP integration Clients: - Sabana Tech - Consudespro - Manohay - Corrugados Cartago - The 13th Group

  • How to contact

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