Mae Angielee Kae Arenaza - Site Director, Conectys | Intch

Years of experience: 5

HRCustomer Success ManagerHR DirectorRecruiterAssistantAdministrative Assistant

Trusted by top professionals

Frence Barredo
Senior Operations Manager @nearsol ph
Verified
Kae has been my director and mentor for the past 3 years. She has been incredibly supportive , and a great leader. She has not only managed the entire site effectively, but also played a key role in m...
Jan Xylah Castro
Team Leader @iQor Philippines
Verified
Kae was the best Mentor/Boss I had. I have learned a lot from her in terms with how to focus on your job and maintaining work/life balance
Marvin De La Torre
Virtual Assistant @Prosper Real Estate
Verified
I have worked with Kae for over a decade now. She has been a colleague and a friend. I had firsthand experience of her resilience and dedication towards work. Results-driven with integrity is what exu...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Mae Angielee Kae's Career Path

Nov. 2020 -
Mar. 2023

NearsolSite/Operations Director

Philippines, IloiloI manage a team of more or less 500 agents and grow to 1200 during peak season for a known retail brand. We handle the OMNI channel customer service from phones, chats, emails and back office work. The retail account has 4 other big brands under it. I also oversee the site admin part such as IT and Facilities concerns plus HR and engagement.

Nov. 2017 -
Nov. 2020

iQorSenior Operations Manager

Philippines, DasmariñasOversees 9 OMs handling the T-Mobile Telco Account on postpaid Team or Experts to Business account. I was a consistent Global 1% client awardee and same with my cluster for a year. I was also assigned as the POC to manage engagement in Ops, review SOM scorecard and bonus structure, and execute agent PIPs. I spearhead a committee in deploying WFH equipment to Iqor employees during pandemic de...

Mae Angielee Kae's Posts

Mae Angielee Kae Arenaza
Site Director @Conectys
is willing to share expertise
Services for BPO as Manager or Director
Experience & Cases
- 20 years in the BPO / Contact Center specializing in CX accounts, Telco, and Trust and Safety content moderation. I have also handled an OMNI channel Retail account. Despite the account being seasonal, I was able to hit a 60% margin. Expanded the Comcast acct from 40 to 700.
How to contact

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Mae Angielee Kae Arenaza
Site Director @Conectys
is looking for a job
Operations or Customer Service Leadership Role
About myself
With 20 years in the BPO sector, I excel in Operations Management, surpassing KPIs and SLAs across Telco, Cable, Retail, and OMNI Channels. I consistently exceed NPS and CSAT targets and achieved a 60% gross margin during the pandemic.
Job Description
Seeking a remote position dedicated to customer service, trust and safety, moderation, and back office operations, where I can leverage my expertise to enhance client satisfaction and operational efficiency.
How to contact

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