Years of experience: 5

HRCustomer Success ManagerHR DirectorRecruiterAssistantAdministrative Assistant

Trusted by top professionals

  • JC
    Jan Xylah Castro
    Team Leader @iQor Philippines
    Verified
    Kae was the best Mentor/Boss I had. I have learned a lot from her in terms with how to focus on your job and maintaining work/life balance
  • MD
    Marvin De La Torre
    Virtual Assistant @Prosper Real Estate
    Verified
    I have worked with Kae for over a decade now. She has been a colleague and a friend. I had firsthand experience of her resilience and dedication towards work. Results-driven with integrity is what exu...

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Mae Angielee Kae's Career Path
Site/Operations DirectorNov. 2020 -
Mar. 2023
NearsolSite/Operations Director
Philippines, IloiloI manage a team of more or less 500 agents and grow to 1200 during peak season for a known retail brand. We handle the OMNI channel customer service from phones, chats, emails and back office work. The retail account has 4 other big brands under it. I also oversee the site admin part such as IT and Facilities concerns plus HR and engagement.
Senior Operations ManagerNov. 2017 -
Nov. 2020
iQorSenior Operations Manager
Philippines, DasmariñasOversees 9 OMs handling the T-Mobile Telco Account on postpaid Team or Experts to Business account. I was a consistent Global 1% client awardee and same with my cluster for a year. I was also assigned as the POC to manage engagement in Ops, review SOM scorecard and bonus structure, and execute agent PIPs. I spearhead a committee in deploying WFH equipment to Iqor employees during pandemic de...

Mae Angielee Kae's Posts

  • About myself

    With 20 years in the BPO sector, I excel in Operations Management, surpassing KPIs and SLAs across Telco, Cable, Retail, and OMNI Channels. I consistently exceed NPS and CSAT targets and achieved a 60% gross margin during the pandemic.

  • Job Description

    Seeking a remote position dedicated to customer service, trust and safety, moderation, and back office operations, where I can leverage my expertise to enhance client satisfaction and operational efficiency.

  • How to contact

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