Years of experience: 9

Call CenterCustomer ServiceCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Corina's Career Path
CX Operations ConsultantMay. 2025 -
Present
FreelanceCX Operations Consultant
I’m an interim-ready Customer Support & Operations Leader with 8+ years of experience scaling teams, optimizing processes, and driving results in high-growth environments. I specialize in fast-impact assignments where structure, clarity, and speed are key.
Snr Community Operations ManagerSep. 2021 -
Present
BirdSnr Community Operations Manager
Amsterdam, North Holland, NetherlandsCustomer Support Leadership | CX Strategy | AI-Powered Self-Service | Operational Excellence As a customer support leader, I specialize in developing and executing scalable support strategies that align with business objectives while enhancing customer experience and operational efficiency. With expertise in AI-driven self-service, KPI optimization, and vendor management, I have successfully ...
PMO CoordinatorJul. 2021 -
Sep. 2021
UberPMO Coordinator
Lisbon, Lisbon, Portugal