Years of experience: 19

United StatesMarketingITBusiness Owner📝 Influencer or BloggerSales & BizDev

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Anna's Career Path
MemberMay. 2025 -
Present
RevGeniusMember
Customer Success ManagerNov. 2021 -
Aug. 2023
O'Reilly MediaCustomer Success Manager
Austin, TXCarried a portfolio of 62 accounts with a combined ARR of 2.6M with a 99% renewal rate. Instrumental in starting up a Customer Recognition Award program and structured O'Reilly Group Roundtable discussions between customers within my portfolio. Facilitated monthly check in calls and quarterly executive business reviews for all accounts, focusing on customer goals and outcomes, usage data, and...
Senior Customer Success Manager, HigherEdApr. 2021 -
Oct. 2021
PowerSchoolSenior Customer Success Manager, HigherEd
Austin, Texas Metropolitan AreaCarried portfolio of accounts totaling $6.8M in ARR. Played a prominent role in client satisfaction by working with operational teams for proper resolution of service issues. Facilitated virtual meetings with clients ranging from formal program reviews to end-user platform training. Trained team members in successful strategies to meet operational and sales targets. Promoted to Senior Custome...

Anna's Posts

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    How I can help you

    Boost retention, engagement, and happiness. 15+ years in tech with Dell, PowerSchool, Tableau, etc. Expertise in customer success strategies.

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    People I am looking for

    Ideal clients: - Businesses seeking stronger customer ties - Companies focused on retention and growth - Organizations needing tailored customer solutions

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    Experience & Cases

    Achievements: - Boosted sales by 83% in a year - 99% retention over 5 years - Resolved complex escalations leading to renewals Clients: Target, Fortive, P&G, Dell, Wells Fargo, BMO, TD

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    How to contact

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