Years of experience: 11

Customer Retention SpecialistBusiness OwnerC-level ExecutiveProduct Designer🐦 DesignCustomer Service

Trusted by top professionals

  • EG
    Emily Gallagher
    Senior Service Design Lead @Florida Blue
    Verified
    Jacque is one of the most dependable and self-motivated people I’ve worked with. He brings a rare combination of analytical thinking and a willingness to get down in the trenches and do the difficult ...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Jacque's Career Path
Sr. Manager, Human Centered Service DesignerNov. 2022 -
Present
Florida BlueSr. Manager, Human Centered Service Designer
Remote
Head of Operations and Product DevelopmentMay. 2021 -
Aug. 2022
EZ-CRETE LLCHead of Operations and Product Development
Keene, New Hampshire, United States• Create a working culture that balances happiness and fulfillment. • Support the team as a service-leader by empowering those to feel confident in their role, create an engaging work place and educate with new skills and tools to use in their everyday lives. • Create workflow for a holistic experience with a CXO (Chief Experience Officer) mindset, design experiences for both team members and...
CX ManagerJan. 2020 -
Jan. 2021
DrinkworksCX Manager
Bedford, Massachusetts, United States• Designed 25+ nation-wide experiments to optimize elements of ad sets and creative sets for social media advertising, email communication and audience targeting, resulting in a 60% reduction in cost per acquisition and delivering insights for all reach channel communications. • Strategized digital referral program, contributing to 7% of annual revenue through new household penetration. Worki...