Years of experience: 13
Customer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Art's Career Path
Jul. 2022 -Present
Seminaries and Institutes of ReligionInstitute Instructor
Tempe, Arizona, United States- Facilitate daily university level courses of sundry scripture and religious topics to university students at ASU.
- Design weekly instructional materials to meet the needs of the various classroom dynamics for university/college aged students.
- Build relationships and serve as mentor for the students.
- Organized and lead the development of courses in Spanish for 2+ years; leading to a 150...
Oct. 2019 -Present
EllucianEnterprise Customer Success Manager
Chandler, Arizona- Managed entire customer lifecycle, focusing on onboarding, adoption enhancement, satisfaction, and risk mitigation to contribute to department 30+ NPS score, retention and contract renewals.
- Cultivated trusted advisor relationships, driving continuous value from products and leading customer advocacy development by exhibiting a high ROI.
- Collaborated with customers to set and realize cr...
Feb. 2015 -Oct. 2019
YelpCustomer Success Manager II - Bilingual
Scottsdale, AZ- Led advertising accounts of 300+ businesses within United States and Canada in both English and Spanish.
- Drafted advertising content catered to approximately 142 million unique Yelp users monthly.
- Developed and sustained daily, positive relationship with over 40 business owners of small to
medium size businesses in order to understand the specific intricacies of business.
- Optimized ad...