Results-oriented Contact Center Executive with expertise in recognizing gaps in process that are causing pain points in KPIs, CSAT and training of staff. Consistently delivers increased contact center rates leading to improved customer experience. More than 20 years of Contact Center experience building and leading teams of up to 50 agents. Adept at implementing consistent training and process improvement across multiple sites, including remote staff.More...
Jennifer Williams
Freelancer
Verified
Jennifer Williams is a dynamic, customer-focused project coordinator with 5+ years of experience in administrative, data entry, customer service, and project management experience. She also has a background in complex event planning.More...
James Baez
CEO@LawMemo, Inc
Verified
LawMemo, Inc. continues to thrive as a leading provider of labor and employment law resources. Our recent efforts have focused on improving our digital platform's user experience and expanding our legal research database. We have seen a steady growth in subscriptions, indicating a positive customer response to our services. However, competition in the market is increasing, prompting us to explore innovative strategies to maintain our market position. We are also working on strengthening our customer service and enhancing our marketing efforts to reach a broader audience. Our financial performance remains strong, and we are on track to meet our annual targets.More...
JeTaun Newcomb-Osborne
Sr. Talent Strategist
Verified
As an experienced Staffing Leader, I am dedicated to driving impactful talent acquisition strategies and fostering organizational growth. My focus is on optimizing the end-to-end recruitment process, leveraging advanced tools like Applicant Tracking Systems (ATS) to streamline workflows and enhance efficiency.
I specialize in creating scalable, inclusive, and data-driven sourcing strategies to attract top-tier talent. By analyzing hiring needs and providing employee hiring forecasts, I ensure that staffing efforts align with the organization's long-term goals.
Collaborating with leadership, I lead 1-on-1 recruiting strategy sessions, offering insights into the latest trends in recruitment, turnover, and market compensation to optimize full-life cycle recruitment practices. My commitment to building strong stakeholder relationships allows me to effectively partner with hiring managers to develop tailored workforce planning strategies, ensuring we consistently meet both current and future staffing needs.
Driven by the goal of delivering exceptional talent solutions, I thrive in dynamic environments and take pride in creating a diverse, inclusive, and highly skilled workforce.More...
Kaeleigh Ross
Chief Operations Officer@Effervescent Health and Wellness
Verified
Kaeleigh graduated from her local college's Social Service Work diploma program with a 4.0+ GPA, and has since gone on to work with people who are homeless or at risk of homelessness, as well as Indigenous communities across BC, Canada. She specializes in Customer Relationship Management systems (CRMs), business branding, and writing. She is also a published author.More...
Jess Vindent
Senior Creative Specialist@Vincent Visuals and Photography
Verified
As Jess Vindent, Senior Creative Specialist at Vision Service Plan (VSP), I have successfully led numerous creative projects, resulting in high client satisfaction rates. I have a proven track record of creating visually stunning and impactful designs, contributing to the growth of the company's portfolio. I have also implemented innovative design strategies, enhancing the overall creativity and productivity of the team. Additionally, I have consistently demonstrated exceptional skills in photography, capturing compelling images that have significantly increased client engagement.More...
Freddy Mora Silva
Senior Consultant@Intelliworks Inc
Verified
Consulting services for Azure cloud components like:
Azure web apps
Azure Logic Apps
Azure DataFactory
Azure Functions
Azure SQL Server
Azure API apps
Azure Log AnaliticsMore...
Abbigail Davidson
CEO@Shinedelight Enterprises
Verified
My passions: Community. Continuing education. Providing a one-stop business solution that brings about efficiency, manageability, and production. Innovation. Client results.
I am an active member of Sigma Tau Delta (English Honor Society)
In my professional career, I have worked at Fortune 500 companies in various industries in the areas of web development, UI/UX, IT – Infrastructure, and marketing. I have held upper management roles as I was promoted during my ascent climbing the corporate ladder. In those roles, I demonstrated my industry experience as I along with my team implemented proven innovative ideas that improved websites, databases, and the overall user experience using methods that drove traffic, conversions, and thereby revenue eight or more times the initial marketing spend. I have since been blessed to shatter the glass ceiling and own a tech company, remote call center, two online stores, and a transportation business. One of the things that we are most known for at Shinedelight™ is our flawless execution technique as we provide an excellent client experience.
Baccalaureate in English and Communications with over fifteen years of professional Marketing and Web Development experience implementing proven innovative ideas that improved websites, databases, and the overall user experience using methods that drove traffic, conversions, and thereby revenue eight or more times the initial marketing spends. Detail-oriented, team player, project, campaign lead, owner with flawless execution techniques in various sales channels including email, referral, display, social media, SEO, and SEM.
I am a core member of the T.H.E Roundtable.
I am most known for my attention to detail, patience, and ability to teach. I am an avid reader, writer, and love to engage in dialogue around literature topics that if nothing else, we get to ask some fantastic questions.More...
Julia Tagliarini
Creative Project Manager@lululemon
Verified
Julia Tagliarini is a seasoned Creative Project Manager at lululemon, a renowned athletic apparel retailer. She is known for her expertise in project management, creative strategy, and marketing. With a strong grounding in creative direction, Julia has been instrumental in executing various successful campaigns and projects at lululemon, demonstrating a keen eye for detail and a deep understanding of brand storytelling. Prior to lululemon, she has held multiple roles in the creative industry, honing her skills in management and creative vision. Julia holds a degree in Marketing, further cementing her foundation in the industry. Her creative approach to problem-solving, coupled with her ability to effectively manage teams, continues to drive her success in the industry.More...