Years of experience: 14

Sales ManagerCall CenterStartup FounderMarketingCustomer Support RepresentativeCRM manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Charlotte's Career Path
Customer Satisfaction Manager (Global)Mar. 2021 -
Present
BMTCustomer Satisfaction Manager (Global)
Teddington, England, United KingdomA new position, the Customer Satisfaction (CSAT) Manager will be the focal point for driving excellent customer service and promoting this throughout BMT. As a member of the BMT Programmes team the CSAT Manager exemplifies the values and behaviour required of a senior leader within a growing business. Define and communicate the Customer Experience Strategy in line with the business strategy a...
Product Manager - Sales and OperationsJan. 2020 -
Mar. 2021
Reed ExhibitionsProduct Manager - Sales and Operations
London, United KingdomFollowing a new global business platform, including CRM system (Salesforce) and reporting systems (OBIEE and PowerBI) I work with our teams in sales, operations, customer service and finance to improve the way that Salesforce is used within the business and to deliver operational effectiveness and efficiencies on both a local and global scale. - Providing on-going training to a group of Super...
Sponsorship Fulfilment Manager, Customer OperationsFeb. 2018 -
Mar. 2021
Reed ExhibitionsSponsorship Fulfilment Manager, Customer Operations
London, United KingdomThe sponsorship fulfilment team ensure that every item of a sponsorship contract is delivered to the highest level of customer satisfaction, from point of sale to the delivery of the post-campaign value reports. This is a newly created, centralised team, supporting the UK business as a whole. Partnering with internal specialists, we ensure that all sponsorship delivery is tracked with transpa...

Charlotte's Posts

  • About

    • 15 years in Customer Success at global firms • 7 years in senior leadership and strategy • Expertise in enhancing customer experience • Proven track record of driving growth

  • Cases & Experiences

    Case studies and specific examples currently unavailable. Our focus remains on delivering impactful solutions and building a robust portfolio of successful projects.

  • Work Order

    • Establish Customer Experience departments • Optimize and refine existing processes • Enhance customer satisfaction and loyalty • Drive strategic initiatives for growth

  • How to contact

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