Years of experience: 32

Chief Customer Officer (CCO)CEOCustomer ResearcherConsultingBusiness OwnerC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gordana's Career Path
CEO & FounderMar. 2018 -
Present
Kruna Inc.CEO & Founder
Toronto, Canada Area* Bring outsourcing to a whole new level. * Our services allow our clients to avoid employment hassles and save on operational costs. * Outsourcing ad hoc projects can be a cost-effective way to access specialized skills and expertise without the need for long-term commitments or investment in additional resources. * Outsourcing ongoing arrangements can help businesses streamline their operat...
Global Programme Director - Customer ExperienceJan. 2017 -
Feb. 2018
CintGlobal Programme Director - Customer Experience
Toronto, Canada Area Worked to develop strategy and operational frameworks to support the delivery of a first-class customer experience, including a scalable framework for three key regions (AMERICAS, EMEA, APAC). Managed Operations teams in all regions, and served as a member of the Management Group representing Operations and working on company strategy.  Managed the Net Promoter Score program, including dat...
Global Director of Technology and Project Support Apr. 2012 -
Dec. 2016
CintGlobal Director of Technology and Project Support
Toronto, Canada Area Oversaw global aspects of the business, ensuring that Operations-managed work was delivered according to schedule and exceeded client expectations. Successfully built a new team that delivered 50% of the company’s total revenue.  Performed semi-annual individual personal performance appraisals and discussed employee targets.  Used NetSuite, Zendesk, JIRA, and Salesforce software on a dail...

Gordana's Posts

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    How I can help you

    Enhance operations with custom solutions, streamline hiring, and boost team management. Personally manage customer success and project execution for seamless delivery. Elevate efficiency and cut costs through strategic oversight.

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    People I am looking for

    Ideal Clients: - Startups (Seed–Series B) - B2B SaaS & Subscription Companies - Professional Services & Agencies - Founder-Led Scale-Ups - Companies Recovering From Churn

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    Experience & Cases

    Achievements & Clients: - Scaled operations for startups - Cut costs by 30% with strategic hires - Created a successful customer success program - Improved onboarding and retention metrics

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    How to contact

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