Gordana Krunic is an experienced Director of Operations and Customer Success leader with over 15 years of experience driving operational excellence, scalable growth, and strong customer retention.
She brings deep expertise in optimizing operations, leading cross-functional teams, and building customer success and retention programs that improve efficiency, reduce churn, and increase long-term value. Her approach is both strategic and hands-on, grounded in data-driven decision-making and a strong understanding of customer needs.
Gordana is a strong fit for well-established organizations seeking operational stability and continuous improvement, as well as for startups that need structure, guidance, and leadership. Having worked with multiple startups, she excels at helping growing companies scale operations, implement processes, and mature their customer success function without losing agility.
She is known for delivering measurable results while building sustainable, customer-centric operations that support long-term business success.More...