Years of experience: 6

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Brianna's Career Path
Customer Success AdvocateJan. 2022 -
Jun. 2023
Traction RecCustomer Success Advocate
Support TechnicianSep. 2021 -
Dec. 2021
TwilioSupport Technician
Utilized Salesforce, Outreach, and RingDNA to proactively engage customer base and ensure migration to new terms and conditions. Supported customers in product utilization and plan selection. Provided technical support for customers who encountered problems within the product platform.
Project DirectorMar. 2019 -
Sep. 2021
Austin, Texas, United StatesMaintain relationships with vendors, community members, and architectural committee members. Facilitate projects, monthly newsletters, and litigation support using strong interpersonal effectiveness. Responsible for multi-faceted project management from initiation to close. Determine project feasibility using the components of the triple constraint model and track processes and deliverables b...

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