Years of experience: 8
Call CenterCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Mariyam's Career Path
Jul. 2023 -Present
Legal & GeneralCS Lead Manager
Efficiently managed annuities with a focus on tax efficiency.
Led and successfully executed the RTI project, ensuring precise HMRC tax compliance within the Bereavement department.
Oversee service levels and resource allocation to meet dynamic customer needs.
Made substantial contributions to business and succession planning, shaping long-term growth.
Conduct systematic root cause analysis to...
Apr. 2022 -Dec. 2022
SplytUK and Europe Customer Experience Lead
Identify suitable vendors, negotiate contracts, onboard, define the vendor management process, and ensure they fulfill their contractual obligations. I work closely with internal stakeholders (product, support, design, tooling, and tech teams) on product development and partner integrations. Define and communicate vision aligned with company strategy while fostering stakeholder collaboration
...
Oct. 2019 -Apr. 2022
BulbManager/ BA
London, England, United KingdomWork with the UK GM and other Team Leaders to set clear objectives, prioritise efficiently and orient the service team to what matters the most
Collaborate with Product Management organisation to ensure Make It Better ideas from the service team are prioritised appropriately and acted upon
Support broader efforts to ensure Bulb’s long term business success as part of the wider management team