Mariyam Kazmi is the Customer Experience Lead at Legal & General, where she spearheads innovative strategies to enhance client satisfaction and loyalty. With over a decade of experience in customer relations, Mariyam is renowned for her ability to integrate cutting-edge technology with personalized service. Her leadership has resulted in a 30% increase in customer retention and a significant boost in Net Promoter Scores. Passionate about driving change, Mariyam is committed to transforming the customer journey in the financial services industry.More...