Capacity Planning and Scheduling for the CS Org. Designed and built a Datapack containing key data covering Volume (Forecacst/Actuals/Carryover/Backlog), Headcount (Actual/Projected/Attrition/New Builds), Shrinkage, Performance, OSP metrics and Contact Type/Driver splits for use in weekly planning calls with Ops. Built multiple reports to support the realtime team and automate/simplify the da...