Years of experience: 24

Data Entry AssociateData EntryDatabase CoordinatorChanel ManagerCustomer ServiceCustomer Success Manager

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David's Career Path
Territory Sales ManagerApr. 2021 -
Present
Retail Technologies, Inc. (RTI)Territory Sales Manager
Mobile, Alabama, United StatesResponsible for generating leads through a variety of methods, cold calling, digital, trade shows, and traditional methods Campaign corporate and individual outbound marketing campaigns to specific grocery store chains, retail or geographical segments, current and past customers, and prospects Performed demonstrations of software, highlighting specific areas of the software that would resolve...
Customer Success ManagerJun. 2018 -
Jun. 2020
W-SystemsCustomer Success Manager
I organized Quarterly Business Reviews to review existing goals and develop new goals with existing customers. I performed user training to new and existing users on newly purchased products and new features. I managed the entire renewal process (90+%) and coordinated with finance to provide transparency to the leadership team. I was responsible for finding, and closing upsell/cross-sell oppo...
Solutions ConsultantNov. 2017 -
Apr. 2018
I was responsible for providing customer post-sales implementation support and on-going technical support that often resulted in additional development projects. I executed consultative sales techniques to discover upsell/cross-sell opportunities that resulted in exceeding sales targets. My consulting practice focused on the following: on-boarding, customer journey, user experience, user inte...