Years of experience: 9

BulgariaCall CenterCustomer Support RepresentativeSupport SpecialistITTranslator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stoyan's Career Path
Premium Technical Support Engineer for OpenTextJun. 2023 -
Present
OpenTextPremium Technical Support Engineer for OpenText
Technical Support EngineerJun. 2021 -
Present
MicrofocusTechnical Support Engineer
Sofia, Sofia City, BulgariaProviding backline support for dedicated microfocus softwares part of ITOM19G: Operations Bridge Manager, Operations Agent and Integrations HUB. Taking elevations from L1 engineers. Daily engaging with customers throughout mails and calls or webex sessions, investigating issues regarding the supported software and inspecting logs, executing root cause analysis. Working closely with the develo...
Retail Store ManagerJun. 2020 -
Jun. 2021
SH RetailRetail Store Manager
Sofia, Sofia City, BulgariaManaging a medium sized Second Hand Retail Store with 10-15 employees. Dealing with day to day tasks in order to perform as per desired margins. Taking care of logistics and supplies, team schedules and making weekly based sophisticated sales reports.

Stoyan's Posts

  • How I can help you

    • Expertly troubleshoot software and hardware issues • Flexible with any timezone • Open to new and challenging tasks

  • People I am looking for

    • IT-related companies • Tech startups • Businesses seeking reliable support

  • Experience & Cases

    • Surpassed closure rate goals by 300% • Worked with Vodaphone • Collaborated with Sykehuspartner

  • How to contact

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