Years of experience: 8
TranslatorInterpretation SpecialistLanguage SpecialistData EntryData Entry SpecialistTyping Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Kaliswary's Career Path
Apr. 2024 -Present
GrabRisk ops Senior Specialist
Federal Territory of Kuala Lumpur, MalaysiaAs a senior member of the Risk Ops team at Grab, I drive initiatives that combine AI, automation, and data to enhance fraud detection capabilities. My work directly impacts investigation timelines, resource optimization, and cross-functional policy development.
• Led AI-powered solution that automated 43% of fraud investigations, cutting AHT by 8 minutes.
• Partnered with merchant risk team t...
Jan. 2022 -Apr. 2024
GrabRisk Ops Specialist
MalaysiaIn this role, I focused on automation, fraud reporting, and data visualization to strengthen Grab’s fraud response infrastructure. I worked closely with cross-functional teams and law enforcement stakeholders.
• Deployed detection systems to monitor fraud activity and account takeover behaviors.
• Improved SOP accuracy and ensured compliance through end-to-end process reviews.
• Streamlined L...
Oct. 2018 -Dec. 2021
GrabRisk Analyst
Petaling Jaya, Selangor, MalaysiaAs a Risk Analyst, I combined data tools, stakeholder collaboration, and process automation to drive fraud trend identification and case efficiency.
• Reviewed suspicious transaction data across mobile, banking, and in-app payment platforms.
• Reduced handling time by 50% using user score automation tools and case routing logic.
• Designed and launched dashboards that tracked analyst performa...