Results-driven Risk Operations Specialist with over 7 years of experience in fraud detection, risk mitigation, and process automation within high-volume digital payment environments. Proven track record in leveraging AI tools and SQL scripting to optimize workflows, reduce handling times, and enhance fraud investigation efficiency. Recognized for driving cross-functional initiatives, mentoring global teams, and collaborating with regulators such as Bank Negara Malaysia to shape national fraud procedures. Adept at translating complex fraud patterns into actionable insights, with strong expertise in data analytics, regulatory compliance, and stakeholder engagement across Southeast Asia.More...