Years of experience: 9
Call CenterCustomer Support RepresentativeTechnical Support AgentSupport SpecialistUnited StatesSport Fan
Trust Score
Exceptionally trusted; proven professional excellence.
Marisela's Career Path
Dec. 2019 -Present
Business Data Inc.Help Desk Support
Inglewood, California, United StatesDeliver outstanding customer service by swiftly addressing end users' support inquiries and assisting them with fundamental troubleshooting activities, guaranteeing a smooth user journey.
Offer thorough and efficient support to customers, consistently resolving issues to their complete satisfaction, and optimizing user satisfaction and engagement.
Manage customer inquiries through various com...
May. 2018 -Dec. 2019
Digital RoomCustomer Service Specialist
Sherman Oaks, CAResolve product or service issues by clarifying the user's feedback, conducting root cause analysis, and providing a user-centric solution explanation, expediting the correction or adjustment process.
Adhere to procedures, guidelines, and policies to foster sustainable relationships of trust through open, interactive dialogue.
Deliver exceptional customer service by promptly addressing inquir...
Feb. 2016 -Apr. 2018
JLM EnvironmentalFront Office Assistant
Lawndale, California, United StatesCoordinated with different departments to ensure adherence to established policies, promoting cross-functional collaboration and compliance by utilizing analytical abilities and problem-solving aptitude to address challenges and find effective solutions.
Exhibited excellent written and verbal communication skills, facilitating clear and concise exchange of information by scheduling and planni...