Years of experience: 8

Data EntryCustomer ServiceCall CenterIT

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Carla's Career Path
Response AnalystOct. 2023 -
Present
Forvis Mazars USResponse Analyst
Response Analyst I Oct. 2023 -
Present
Forvis Mazars USResponse Analyst I
Florida, United States First response to support ticket requests and inquiries.  Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and related add-ins.  Provided users with mobile solutions, Windows laptops, MFA solutions, remote connectivity and VPN.  Provide Tier I and II software and desktop support for a global accounting firm.  Receive and process requests for a variety of issues including, accou...
Response AnalystOct. 2023 -
Present
Forvis Mazars USResponse Analyst

Carla's Posts

  • How I can help you

    • Train tech & support skills • Troubleshoot MS Office & add-ins • Remote network error resolution • Mentorship via metrics & best practices • Finding Results Form for tailored solutions

  • People I am looking for

    • Strategic Energy: EDI mapping • Philips: CPAP device support • Zoll: Life-saving equipment support • ForvisMazars: Desktop support for 6000+ users

  • Experience & Cases

    • EDI mapping for Strategic Energy • CPAP support for Philips • Life-saving tech support for Zoll • Desktop support for ForvisMazars • Serve businesses prioritizing customer excellence

  • How to contact

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  • About myself

    With two decades of experience, I excel in assisting diverse users, from medical device patients to accounting firms, ensuring a customer-first approach in all technical support endeavors.

  • Job Description

    Eager to join a customer-centric organization where I can leverage my expertise in technical support to enhance user satisfaction and contribute to a service-oriented environment.

  • How to contact

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