Technical Support Analyst/Customer Response Analyst@ForvisMazars
Verified
Carla Duerr is a dedicated Technical Support Analyst at ForvisMazars, where she specializes in delivering exceptional customer response solutions. With over five years of experience in IT support, Carla excels in troubleshooting complex technical issues and enhancing user satisfaction. Her innovative approach to problem-solving and her commitment to continuous improvement have significantly reduced response times and increased client retention rates. Carla holds a degree in Information Technology and is passionate about leveraging technology to improve customer experiences.More...