Years of experience: 34

United StatesStartup FounderITC-level ExecutiveConsultingFounder

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Wayne's Career Path
Director of Customer SuccessSep. 2024 -
Present
FieldtechDirector of Customer Success
New York, New York, United States
Director of Customer SuccessMar. 2022 -
Jan. 2023
LansweeperDirector of Customer Success
Austin, Texas, United StatesArchitect of the customer success organization from ground up implementing the processes, procedures, systems and CSM team necessary to support Enterprise customers worldwide. Developed new customer onboarding plan and improvements to overall customer journey including focus on CSAT, NPS and product adoption as well as reducing customer churn. Lansweeper is an IT asset management and cybersec...
Director of Customer SuccessSep. 2017 -
Sep. 2018
Lattice EnginesDirector of Customer Success
Austin, Texas AreaResponsible for managing strategic customer relationships, professional services delivery, onboarding, up-sales of products and services, customer training, product adoption and success measurement for enterprise customers like Google, Citrix, Rackspace, Akamai and Sprint. Lattice is an AI and predictive analytics software company that provides revenue-generating solutions for sales and marke...

Wayne's Posts

  • How I can help you

    Key Tasks: - Planning, design, consulting. Competitive Edge: - Extensive experience in customer success/support management. - Expertise in project implementations and resource capacity planning. - Proficient in issue management and risk mitigation.

  • People I am looking for

    Ideal Clients: - SMBs seeking solutions for customer success challenges or anything related to customer service - Companies facing customer support issues - Businesses aiming to improve customer satisfaction and retention

  • Experience & Cases

    Achievements: - Founding VP of a Nasdaq-listed startup valued at $1.2B. - Led global teams of up to 163 professionals. - Founded six successful businesses including AI agency Peremation. Major Clients: Walmart, Dell, HP, Sears, Home Depot, Macy's, Akamai.

  • How to contact

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