Years of experience: 6
ColombiaCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center Supervisor
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Andrea's Career Path
May. 2024 -Apr. 2025
Xpotential Business SolutionsOperations Manager
Medellín, Antioquia, ColombiaI lead and manage a multidisciplinary team of more than 35 people in a call center specialized in providing support and customer service for dental patients. I oversee daily operational performance, ensuring high quality service and patient satisfaction. I develop and implement strategies to optimize operational efficiency, achieving improved response times, conversion, and case resolution. I...
Nov. 2021 -May. 2024
Polaris Practice SolutionsCustomer Service Team Lead
Medellín, Antioquia, ColombiaBilingual attention through calls for dental patients in Nevada, helping them in the process
of scheduling, rescheduling and cancellation of dentist appointments, receiving , and giving follow up on complaints, looking for the best solution to provide the best service, being the bridge between patients, offices, supervisors, and directors; organization of weekly meetings for team members, tra...
Mar. 2021 -Nov. 2021
Total Spanish SchoolAuxiliar administrativa
Medellín, Antioquia, ColombiaBilingual attention through different channels (face-to-face, telephone, chat, and e-mail), Assistance in organizing activities for students, Sale of Tourist Services, Assistance in the payment process (Cash, Card, Online Payments), Assistance to teachers and administrative staff in the organization of schedules and delivery of teaching materials, Student Reception, Assistance in case of chan...