Team lead and team coach@Xpotential Business Solutions
Verified
Team lead, floor support, coach and QA at Xpotential. I worked 3 months as an agent a then promoted to be a team lead. I help my company growth in every aspect I can put my hand on.More...
Andrea Chirinos
Customer Service Operations Manager
Verified
I’m a results-driven Call Center Operations Manager and trained Psychologist with over 10 years of experience in customer service, including 3.5 years of progressive leadership roles in the call center industry. My career began on the front-lines as an agent, and through dedication, adaptability, and a strong drive to deliver excellence, I rapidly advanced to Team Lead, Assistant Manager, and eventually Operations Manager.
In the healthcare and hospitality sectors, I've developed a deep understanding of people—what they need, how they think, and how to connect. I led initiatives that significantly increased call answer rates, improved conversion metrics, and upheld high standards of call quality across departments.
Before entering the call center space, I had the unique experience of helping launch and grow a hostel from the ground up—starting with just two staff members. Within a year, we reached full booking capacity daily, expanded the team, and I was promoted to Manager. It was a pivotal experience that sharpened my leadership, operational, and customer engagement skills.
I bring a mix of strategic thinking and empathy to every challenge, leveraging skills in active listening, analytical problem-solving, and team motivation. I'm fluent in both Spanish and English, which allows me to communicate effectively across diverse teams and customer bases.
Currently, I’m looking forward to new opportunities where I can keep learning, growing, and leading impactful change—whether that’s scaling teams, transforming service delivery, or contributing to meaningful customer experiences.More...