Years of experience: 9

Data Entry AssociateMedicalTranslatorComplaint Resolution SpecialistCase ManagerFinance

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Juziel's Career Path
Virtual AssistantNov. 2018 -
May. 2019
Ambient Lounge®Virtual Assistant
My tasks include but not limited to orders fulfillment thru CS Cart, chat via ZenDesk, website management via wordpress, order tracking and product update thru Amazon.
Customer Service Team LeadFeb. 2018 -
Nov. 2022
ArriveCustomer Service Team Lead
My key duties include but not limited to: ● Team handling / management ● Agent Coaching and Feedback sessions ● Team report accomplishment and submission ● Call escalations handling ● Team meeting facilitation ● Rep Inquiries Accomplishment ● Incident Report management ● Inter-department liaison ● Special email cases handling/management ● Lead training / New hire training assistance ● Special...
Customer Service Team LeadDec. 2014 -
Jul. 2017
WNS Global Services SACustomer Service Team Lead
I was responsible for the growth and development of 15 agents, making sure they are updated with the process and in tune with the company’s code of conduct. Key Duties: ● Team handling / management ● Agent Coaching and Feedback sessions ● Team report accomplishment and submission ● Call Listening and Calibration ● Team meeting facilitation ● Operations team huddle updates ● Client video confe...