Years of experience: 19

Business Development ManagerITTranslatorSales & BizDevTechnical TranslatorCustomer Service

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Marwa's Career Path
Customer Success ManagerSep. 2024 -
Present
isdigital.aeCustomer Success Manager
United Arab Emirates, Ras Al Khaimah CityJoined the organization to establish and build a Customer Success function from the ground up. Designed and implemented scalable customer onboarding and engagement processes. Defined KPIs and built dashboards to measure customer health, usage and satisfaction. Collaborated across-functionally with product, support and sales teams to align success strategies. Mentored and recruited team me...
Customer Sucess ManagerNov. 2021 -
Apr. 2024
VMwareCustomer Sucess Manager
IrelandResponsible for driving customer adoption and expansion for VMware Cloud on AWS. Working directly with the customer to translate their use cases into success plans that are designed to expedite value realization with the service. By acting as the customer’s primary point of contact for their subscription investment, I work on addressing and remediating all questions or concerns related to the...
Service Operations ManagerOct. 2015 -
Nov. 2021
Orange Business ServicesService Operations Manager
Cairo Governorate, EgyptIntervene upstream and downstream of service development projects (Cloud SaaS, from different Cloud Service Providers) for which the purpose is to design, develop and deploy new products or product evolutions, even handle Change Management process needed for the current services to mitigate risk and impact. Ensure the work instructions used by the operational entities are up to date. Responsi...

Marwa's Posts

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    About myself

    With over 15 years of experience, I excel in enhancing customer satisfaction, reducing churn, and driving service adoption for global tech firms. Skilled in Customer Success Management, IT Service Operations, and Technology Sales, I leverage expertise in Microsoft 365, VMware, Azure, and ServiceNow. Known for crafting scalable strategies, optimizing IT processes, and aligning technology with business goals, I am fluent in English and French, based in Ireland, and eager to collaborate worldwide.

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    Job Description

    I am interested in roles focused on Customer Success Consulting, IT Service Management following ITIL best practices, and Technology Sales Support. I aim to drive account growth, improve processes, and enhance cloud and security solutions while offering training and mentorship in ITIL and service operations.

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    How to contact

No responses yet
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    How I can help you

    Join our dynamic team dedicated to enhancing customer satisfaction and operational efficiency. Our company thrives on innovation and a commitment to excellence, making it an ideal environment for growth and professional development.

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    People I am looking for

    As a Customer Success & IT Service Consultant, you will drive customer retention and service improvements. Your role involves collaborating with cross-functional teams to deliver exceptional service and support, ensuring customer needs are met effectively.

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    Experience & Cases

    Required Skills: - Strong communication and interpersonal skills - Experience in IT service management - Proven track record in customer success - Problem-solving and analytical abilities - Ability to work collaboratively in a team environment

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    Salary & Benefits: - Competitive salary package - Health and wellness benefits - Opportunities for professional development - Flexible working hours - Supportive and inclusive work culture

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    How to contact

No responses yet
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