Years of experience: 17
Business Development ManagerITTranslatorSales & BizDevTechnical TranslatorCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Marwa's Career Path
Nov. 2021 -Apr. 2024
VMwareCustomer Sucess Manager
IrelandResponsible for driving customer adoption and expansion for VMware Cloud on AWS. Working directly with the customer to translate their use cases into success plans that are designed to expedite value realization with the service. By acting as the customer’s primary point of contact for their subscription investment, I work on addressing and remediating all questions or concerns related to the...
Oct. 2015 -Nov. 2021
Orange Business ServicesService Operations Manager
Cairo Governorate, EgyptIntervene upstream and downstream of service development projects (Cloud SaaS, from different Cloud Service Providers) for which the purpose is to design, develop and deploy new products or product evolutions, even handle Change Management process needed for the current services to mitigate risk and impact. Ensure the work instructions used by the operational entities are up to date. Responsi...
May. 2013 -Oct. 2015
Orange Business ServicesCrisis and Problem Manager
Cairo Governorate, EgyptManaging the execution of Crisis & Problem Management processes of different services within Orange Business Services based on accepted ITIL processes. Provide guidance and recommendations to IT Senior management vital decisions by creating periodic executive summaries of main technical issues root causes and recommended areas of improvements. Responsibilities • Initiate and chair the Crisis ...