Years of experience: 10
United Arab EmiratesDocument ProcessorDatabase CoordinatorData Entry AssociateTyping SpecialistData Entry Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Klidjola's Career Path
Jun. 2022 -Present
PlanetRefund Officer
Dubai, United Arab EmiratesAs a Refund Officer, I deliver tax refunds on eligible tax-free purchases across 150000+ retail stores in 29 countries. I welcome international shoppers at the refund / validation point while serving as a main point of contact. I provide detailed information on refund methods to customers after validating tax-free purchases. In addition, I remediate problems related to tax-free purchases whil...
Feb. 2021 -May. 2022
Consulcesi GroupCustomer Service Representative / Legal Consultant / Sales Advisor
Tirana, AlbaniaIn this role, I rendered legal and sales consultation services and ensure superior customer service while working at the Consulcesi Group (the largest network in Europe dedicated to healthcare professionals). I updated and maintained CRM, ERP, Salesforce systems to create an accurate record of customer call data. One of my key responsibilities was to develop customer profiles while handling u...
Aug. 2018 -Dec. 2020
COMDATA GroupCustomer Service Specialist
Tirana, AlbaniaI served as a Customer Service Specialist for a global service provider with an employee base of 50,000. I provided support to coordinate account financials, implement credit adjustments, and process customer bill payments. ππ¨ππππ₯π ππππ¨π¦π©π₯π’π¬π‘π¦ππ§ππ¬ β
Drove customer service excellence while managing a high call volume of 300. β
Resolved customer concerns/complaints in a ti...