An ambitious professional with a successful track record of providing legal and healthcare consultation and managing quality control aspects while ensuring delivery of high-quality customer services across global financial services, healthcare, and payment processing organisations.
Throughout my career, I have been involved in remediating tax refund issues, managing legal matters, and resolving reimbursement disputes while delivering strategic advisory services. I am known for proposing client-centric solutions and maintaining best-in-class service standards to achieve 90%+ of customer satisfaction scores.
As a subject matter expert, I have provided guidance to update customers on tax refund scheme rules and regulations. I have been successful in supporting account financials, advising on debt repayment strategies, and handling credit collection functions focusing on discovering and mitigating fraudulent activities. I have gained a thorough understanding of quality control standards and applicable policies and procedures to deliver superior customer service.
I am multilingual with proficiency in Albanian, English, and Italian and decent understanding of Spanish - endless passion for learning and developing!More...