Years of experience: 5
Customer ServiceClient Relations SpecialistCustomer Care SpecialistCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Diogo's Career Path
Jan. 2025 -Present
PipefyCustomer Success Manager
Curitiba, Paraná, BrasilI help businesses drive enterprise transformation through AI-driven automation, intelligent process orchestration, and strategic product adoption. I work closely with clients to align technology with business outcomes, accelerating operational efficiency, scalability, and digital innovation. With deep expertise in Pipefy’s platform, I guide clients in building tailored workflows, automations,...
Mar. 2024 -Dec. 2024
PipefyTechnical Customer Success Manager
Curitiba, Paraná, BrasilI applied the Adoption Program to help Critical Care accounts in North America, Latin America, and Europe achieve real value through platform adoption and workflow optimization. By delivering technical guidance, customized action plans, and usage analysis, I supported high-value and at-risk clients in expanding their use of the product and aligning it with their business goals. Key achievemen...
Oct. 2020 -May. 2023
Harmonia Vital Farmácia de ManipulaçãoChief Pharmacist
Curitiba, Paraná, BrasilIncreased sales revenue by 40% within 2 years by structuring the sales process and implementing a new CRM software, resulting in an improved customer experience and increased efficiency in sales operations; Ensured the appropriateness, effectiveness, and safety of drug therapies by screening client prescriptions and conducting regular follow-ups to identify and solve any potential drug-relate...