How I can help you

I help businesses optimize Service Desk operations by leading teams, streamlining processes, making data-driven decisions, scaling support, and implementing tech tools to improve efficiency, reduce response times, and enhance customer experience.

People I am looking for

I’d like to work with professionals in customer experience, IT service management, and tech industries, particularly leaders who prioritize team development, process optimization, and scalability. I’m interested in collaborating with those who value continuous improvement.

Experience & Cases

I’m a Service Desk Manager with experience at Swile, scaling from 50K to 800K users, reducing contact rate from 14% to 2%. I help businesses optimize support operations, improve processes, and scale efficiently. I’m passionate about driving continuous improvement and team success

How to contact