Years of experience: 19

ConsultingBusiness AnalystEngagement ManagerAssociate Partner

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Trust Score

Exceptionally trusted; proven professional excellence.

90%
Kristine's Career Path
Sr. Director, Customer SupportJun. 2024 -
Present
Therapy BrandsSr. Director, Customer Support
● Achieved a consistent month-over-month CSAT average of 95% across all EMR products by implementing targeted service improvements and fostering a customer-centric culture. ● Strengthened adherence to support model Service Level Agreements (SLAs) for first response times (within 4 hours) and case resolution, resulting in measurable improvements in service delivery. ● Optimized product support...
AdvisorAug. 2021 -
Present
BagaroAdvisor
As an Advisor at Bagaro, I have the privilege of being part of a mission-driven company that supports artisan families in Mexico, preserving their traditions of handmade goods while providing fair-trade opportunities. Our company was founded with a commitment to sustainability, eco-friendliness, and community empowerment. In my role, I serve as a mentor and provide support to each family memb...
Senior Director, Program ManagementAug. 2021 -
Feb. 2024
MedeAnalyticsSenior Director, Program Management
Texas, United StatesMedeAnalytics develops cloud-based financial performance analytics software intended for the healthcare industry. • Maximized customer satisfaction by 30% by monitoring large-scale programs and navigating complexities. • Minimized implementation timelines and enhanced operational capacity by monitoring and controlling key performance indicators (KPIs). • Reduced program delivery time by 30% b...

Kristine's Posts

  • How I can help you

    I assist sales in clarifying the implementation process and enhancing contracts to define deliverables. This enables the implementation team to deliver projects punctually and within budget. With over 15 years in post-sales client delivery.

  • People I am looking for

    Seeking B2B SaaS Tech Collaborations: • Tech startups and founders • Innovative B2B SaaS companies • Companies looking to streamline post-sales implementation

  • Experience & Cases

    Key Achievements: • Cut implementation time by 33% • Scaled for 40% growth • Boosted client satisfaction by 30% • Worked with various companies in B2B SaaS

  • How to contact

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