Years of experience: 14

SoccerCall Center Supervisor🎓 StudentITMarketingSales Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Filipi's Career Path
Head of Customer Success, Technology DivisionOct. 2024 -
Present
NP DigitalHead of Customer Success, Technology Division
United States, Las VegasCurrently leading both Customer Success and Support teams for the technology division at NP Digital, focused on Ubersuggest and AnswerThePublic — SaaS platforms with hundreds of thousands of customers across all continents. Responsible for global strategies around customer engagement, retention, revenue expansion, and customer experience, managing a full spectrum from tech-touch to high-touc...
Head of Partner Sales and SuccessJul. 2023 -
Oct. 2024
Conta AzulHead of Partner Sales and Success
Joinville, BrazilLeading the teams responsible for partner sales and success, including acquisition, engagement, expansion, and retention. The team includes approximately 60 professionals such as leaders, Account Executives (AEs), Account Managers (AMs), Sales Development Representatives (SDRs), and Onboarding Specialists (ISMs). Responsible for managing the partner network, totaling over 10,000 accounting fi...
Head of Revenue OperationsApr. 2022 -
Nov. 2023
Conta AzulHead of Revenue Operations
Work with customer success, sales, business operations, finance, product, marketing teams, and other stakeholders to share insights and centralize information in order to maximize revenue. Partner with leadership to strategize, operationalize, and analyze the impact of business initiatives.

Filipi's Posts

  • Sobre

    • Drive sales growth & minimize churn • Optimize Customer LTV • 20+ years experience • Led high-performance teams • Expertise in strategic initiatives • Streamline processes & boost productivity • Foster value-driven culture

  • Casos & Experiência

    • Ubersuggest: 100k+ customers • Conta Azul: 10k+ partners • Hostgator: 400k+ customers

  • Ordem de Trabalho

    • Design & execute Customer Journey • Enhance Customer Onboarding • Optimize Acquisition Funnel • Identify Expansion Opportunities

  • How to contact

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