Years of experience: 14
Customer Success ManagerEducationHRCall CenterCustomer Support RepresentativeSupport Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Kathy's Career Path
Jun. 2022 -Present
Millennium Systems InternationalDirector of Business Support
Parsippany, New Jersey, United States
Sep. 2018 -Jun. 2022
Millennium Systems InternationalBusiness Support Manager
Parsippanny, NJ
Jan. 2017 -Sep. 2018
Bare NecessitiesDirector of Customer Service
Edison, NJ• Managed staff of 17 Customer Service Representatives, that handle incoming phone calls, chat, email and fraud.
• Develop and track KPI’s for monthly dashboard.
• Participate in weekly and quarterly Strategic Planning meetings focused on company goals.
• Developed internal training programs for new hires.
• Developed monthly coaching program for all team members to reinforce policies (guidel...