Director of Business Support@Millennium International
Verified
Kathy Hein is a strategic, results-oriented leader with deep expertise in customer support operations, team development, and process optimization. As the Director of Business Support at MSI, she is known for building efficient, scalable systems that improve both internal workflows and the overall customer experience.
Kathy is passionate about empowering teams and fostering a culture rooted in accountability, transparency, and continuous improvement. She is highly regarded for her ability to identify root causes rather than just surface-level issues and for developing solutions that create lasting impact. Whether mentoring future leaders or enhancing cross-functional collaboration, Kathy leads with intention and a focus on long-term growth.
Her work is driven by a commitment to client satisfaction, operational excellence, and innovation—often leveraging tools like AI, analytics, and real-time documentation to drive performance. She thrives in environments where leadership, communication, and strategic thinking are key to success.
Kathy’s professional philosophy centers on making things better—for the team, for the clients, and for the business. She consistently raises the bar and helps others do the same.More...