Years of experience: 5
TranslatorCustomer ServiceData EntryEducation🏐 SportsNutritionist
Trust Score
Exceptionally trusted; proven professional excellence.
Anastasia's Career Path
Jul. 2024 -Sep. 2024
Teleperformance greeceCustomer Support Trainer
Greece- Provided Tier 1 support remotely, with 99% satisfaction.
- Trained a cohort of 30+ new customer support hires over a 2-month period, covering product knowledge, tools usage, communication best practises and company policy and protocols.
- Developed onboarding materials and conducted live roleplay sessions to improve issue resolution speed.
- Encouraged critical thinking and proactive proble...
Jun. 2022 -Present
Teleperformance greeceCustomer Service Specialist
Greece- Delivered multi-channel support (chat and phone) in English and German language across sales, after-sales, and technical inquiries, assisting an average of 50+ customers daily.
- Troubleshot technical issues, provided product recommendations, processed orders, and handled escalations with professionalism and empathy.
- Applied strong analytical thinking to assess each situation and consiste...
Feb. 2022 -May. 2022
catering ΔιαμαντήςFood quality control
Thessaloniki- Monitored food preparation, storage, and delivery processes to ensure compliance with hygiene standards, safety regulations, and company quality policies.
- Conducted regular inspections of kitchen operations, equipment, and staff practices to maintain high standards and minimize health risks.
- Applied analytical thinking to identify inconsistencies in food quality or processes, recommendi...