Years of experience: 4

Client Relations SpecialistCustomer Success ManagerCall CenterCustomer Support RepresentativeSupport SpecialistCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Juan's Career Path
Customer Service SpecialistJan. 2024 -
Present
TourHeroCustomer Service Specialist
Bogotá, Distrito Capital, ColombiaAt TourHero, I’ve been deeply involved in both pre-trip and live-trip logistics, ensuring travelers have a seamless experience from start to finish. My role covers a wide scope, including: Managing live trip operations and pre-trip logistics with efficiency and accuracy. Using tools such as Google Sheets, HubSpot, and Airtable to streamline processes and maintain clear records. Handling the r...
Operations SupervisorMay. 2022 -
Dec. 2023
FoundeverOperations Supervisor
ColombiaAs an Operations Supervisor, I managed and supported a team of 15–25 customer representatives, ensuring high performance in both daily and monthly goals. My responsibilities included: -Coaching and mentoring agents to improve customer service, technical, and communication skills. -Leading daily huddles, feedback sessions, and extended meetings to track performance and provide accountability. ...
Bilingual Customer Service RepresentativeOct. 2021 -
May. 2022
Sitel GroupBilingual Customer Service Representative
Bogotá, Distrito Capital, ColombiaAs a Bilingual Customer Service Representative, I supported FedEx customers by handling inbound calls and resolving package-related issues, including delays and delivery concerns. My role involved: -Coordinating with multiple departments and local stations to provide real-time status updates. - Creating and managing trace cases to ensure timely problem resolution. - Supporting different lines...

Juan's Posts

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    How I can help you

    Key Solutions: - Address customer inquiries efficiently - Lead and support operational teams - Enhance workflow processes - Manage high ticket volumes across channels - Coordinate logistics effectively - Ensure rapid, high-quality responses

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    People I am looking for

    Ideal Clients: - Global trip hosts - Wellness niches, e.g., yoga instructors - Creative professionals, e.g., poets - Academic groups, e.g., MBA students - Faith-based communities

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    Experience & Cases

    Achievements & Clients: - Enhanced customer satisfaction and retention - Supported small businesses and startups - Worked with established companies

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    How to contact

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