Years of experience: 21
Tech SupportSystem AnalystITProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Aaron's Career Path
Sep. 2016 -Present
Open Text ExstreamLead Technical Support Specialist
Bowling Green, Kentucky, United States• Provided end-to-end technical support for Exstream CCM software, troubleshooting complex issues for commercial customers.
• Mentored new Technical Support Specialists, fostering strong client relationships and achieving 95% customer satisfaction.
• Utilized vSphere expertise to improve product functionality and resolve technical issues, increasing customer trust.
• Self-taught implementatio...
Sep. 2008 -Sep. 2016
HPSenior Support Specialist III
I ensured the success and satisfaction of global commercial customers by resolving complex issues through the application of troubleshooting tools and extensive product expertise. I addressed customer concerns directly to enhance satisfaction levels and contribute valuable insights to product development efforts. I reproduced reported defects for resolution by the development team and efficie...
Apr. 2007 -Sep. 2008
HP ExstreamHelpdesk Specialist II
I delivered superior technical customer support and troubleshooting solutions to technical issues with hardware or software. I provided workstation support for software and hardware issues, administered Inter-Tel and Cisco Phone Systems, managed accounts in Active Directory, configured Exchange accounts, and created Group Policy. Additionally, I maintained and troubleshot network infrastructu...